MHA 542 UP Health & Medical Multi Generational Workforce Questions

Topic 1

Write a  response to the following:

  • Much attention is given to the multi-generational clinician workforce. But what about multi-generational administrative workforce? Are the challenges similar?
  • What about interactions between multi-generational clinical and administrative workforces?

Topic 2 

Createan infographic that outlines the commonalities and distinctions between the following generations: See attachment

  • GI Generation
  • Mature/Silents
  • Baby Boomers
  • Generation X
  • Generation Y/Millennials
  • Generation Z/Boomlets

Create a set of principles that, if followed, would encourage these groups to interact in a cooperative manner. Include these principles in your infographic.

Topic 3

Write a response to the following:

  • What are the best and worst traits of leaders you have worked with? How did these traits affect your productivity and engagement?
  • Regarding leadership traits, what is more important for leading people: hard knowledge of the area you are running or soft people skills?

Topic 4

Assignment Content

Resource: Employee Engagement Survey Results (ATTACHED)

Imagine your health care organization conducted an employee engagement survey and received the results.

Create an annual Action Work Plan. Your plan should:

  • Define SMART goals, objectives, and strategies. (HINT: Don’t DEFINE what a SMART Goal is, actually WRITE a SMART Goal)
  • Identify desired results. (MEASURABLE)
  • Define how success will be measured.
  • Identify, analyze, and delegate tasks.
  • List the tactics that will be used.
  • Create a timeline of events.
  • List expenses and create a budget. (SHOULD ALIGN WITH YOUR TACTICS)

ADDITIONAL INFORMATION:

Your ACTION PLAN should be a plan as you would present to executive leadership and is a reflection of the survey responses. Create a SMART(s) Goal, then use the rest of your paper to discuss how you will accomplish that, who will do what, by when, and how much. ASK Questions if you have them… your completed project should be a direct response to the results provided. Make sure they align

Topic 5

Assignment Content

Write a response to the following:

  • Is professional development the responsibility of the employer or the employee? 
  • What if the employee is licensed and required to have a license to work?
  • Should performance reviews and salary be transparent?

Topic 6

Assignment Content

Your highest performing and tenured manager of a 20-person department unexpectedly submitted their two weeks’ notice. Your next-most tenured employee in the department has only 2 years of experience. Additionally, there is a major hospital chain in your area that seems to have the first pick recruiting the talent you need.

Develop a strategic plan that outlines priorities and steps to mitigate the impact of your employees’ rapid departure.

Propose a recruitment plan to fill the managerial position.

Develop a pre-boarding checklist and an onboarding plan covering an employee’s first 30, 90, and 180 days with performance metrics.

Identify policies and practices that could have been put in place to proactively avoid this situation.

Expert Solution Preview

Introduction:

As a medical professor responsible for creating college assignments and evaluating student performance in medical colleges, I have designed a range of assignments and examination questions that cover various topics related to the medical field. In this response, I will provide answers to the content provided, addressing each question separately.

Answer to Topic 1:

The challenges faced by multi-generational clinician and administrative workforces may have similarities but also distinct differences. While both groups may face issues related to communication, collaboration, and understanding each other’s perspectives due to generational gaps, the specific challenges can vary.

The multi-generational administrative workforce may face challenges in adapting to new technologies and changing work methods. As younger generations enter the workforce, they bring innovative ideas and approaches that can clash with older generations’ established practices. Additionally, older generations may struggle with accepting and embracing change, leading to resistance and potential conflicts within the administrative workforce.

Interactions between multi-generational clinical and administrative workforces can be both advantageous and challenging. Effective collaboration between these groups is essential for the smooth functioning of healthcare organizations. However, differences in communication styles, expectations, and work methods can create barriers. It is crucial to establish open lines of communication, foster mutual respect, and provide opportunities for knowledge sharing and learning among these different generations to facilitate successful interactions.

Answer to Topic 2:

Please add the attachment to view the infographic outlining the commonalities and distinctions between the GI Generation, Mature/Silents, Baby Boomers, Generation X, Generation Y/Millennials, and Generation Z/Boomlets.

The set of principles that can encourage these generational groups to interact in a cooperative manner include:

1. Foster Respect: Encourage individuals from different generations to appreciate and respect the unique perspectives, experiences, and qualities that each generation brings to the table.

2. Embrace Collaboration: Promote teamwork and create opportunities for intergenerational collaborations, such as mentoring programs or interdisciplinary projects, to leverage the strengths of each generation.

3. Encourage Open Communication: Establish a culture of open dialogue and active listening, where individuals feel comfortable expressing their ideas, concerns, and suggestions.

4. Emphasize Continuous Learning: Provide professional development opportunities for individuals of all generations to acquire new skills and knowledge, ensuring that everyone remains up-to-date with advancements in the healthcare field.

5. Flexibility and Adaptability: Recognize and accommodate the diverse needs and preferences of different generations, such as flexible work arrangements and technological support to ensure effective communication.

Answer to Topic 3:

The best traits of leaders I have worked with include strong communication skills, empathy, and the ability to inspire and motivate their team. These leaders fostered a positive work environment, encouraged teamwork, and provided clear directions, which enhanced my productivity and engagement. Their approachable nature and willingness to listen and collaborate created a sense of trust and respect among the team members.

Conversely, the worst traits of leaders I have encountered include micromanagement, lack of transparency, and an authoritarian leadership style. These traits negatively affected my productivity and engagement as they undermined autonomy, stifled creativity, and created a culture of fear and low morale.

Both hard knowledge of the area one is managing and soft people skills are essential for effective leadership. While having a deep understanding of the medical field is crucial for making informed decisions and providing guidance, the ability to connect with and lead people is equally important. Without soft people skills, even the most knowledgeable leader may struggle to inspire and motivate their team, resulting in a lack of engagement and productivity.

Answer to Topic 4:

Considering the resource provided, the annual Action Work Plan based on the employee engagement survey results should include the following elements:

1. SMART Goal: Increase employee satisfaction and engagement by implementing a wellness program that focuses on promoting work-life balance.

2. Desired Results: Improve employee satisfaction scores by 10% within one year.

3. Measurement of Success: Monitor and assess employee satisfaction through quarterly surveys, tracking improvements in key areas such as work environment, communication, and support.

4. Task Analysis and Delegation: Identify key tasks and assign responsibilities to specific individuals or teams for implementing the wellness program, such as the HR department, employee committee, and departmental managers.

5. Tactics: Develop and implement initiatives, including flexible work arrangements, stress management workshops, employee recognition programs, and communication channels to enhance employee well-being.

6. Timeline: Create a detailed timeline outlining the start and completion dates for each initiative, ensuring a strategic and timely implementation.

7. Budget: Estimate and allocate resources to support the implementation of the wellness program, utilizing funds for workshops, training programs, and resources needed to promote work-life balance.

Answer to Topic 5:

The responsibility for professional development lies with both the employer and the employee. The employer should provide opportunities for continuous learning, training programs, and resources to enhance employees’ knowledge and skills. This can include funding conferences, workshops, and offering career development plans.

However, employees also have a responsibility to actively seek professional development opportunities and engage in self-directed learning. They should take ownership of their career advancement and proactively pursue additional education or certifications to stay relevant in their field.

When an employee is licensed and required to have a license to work, the responsibility for maintaining and renewing the license lies with the employee. However, the employer should support and facilitate the process by providing the necessary information and resources.

Transparency in performance reviews and salary can promote fairness and accountability within an organization. Open discussions about performance can help employees understand their strengths, areas for improvement, and career progression opportunities. Transparent salary structures and criteria can also ensure that compensation is based on merit and minimize potential disparities or biases.

Answer to Topic 6:

To mitigate the impact of the sudden departure of the high-performing manager, the following strategic plan can be implemented:

1. Prioritize Organizational Stability: Identify key tasks and temporarily delegate responsibilities among the remaining team members to ensure continuity of operations.

2. Develop a Recruitment Plan: Collaborate with the HR department to define the skills and qualifications required for the managerial position. Utilize targeted recruitment strategies such as internal promotions, professional networks, and partnerships with educational institutions to attract suitable candidates.

3. Pre-boarding and Onboarding Plan: Create a pre-boarding checklist outlining essential administrative tasks to be completed before the new manager’s arrival. Develop an onboarding plan covering the employee’s first 30, 90, and 180 days, including training, mentorship, and performance metrics to ensure a smooth transition.

4. Proactive Policies and Practices: Implement succession planning strategies, including cross-training and mentorship programs, to develop internal talent and prepare for potential departures. Regularly assess employee satisfaction, address concerns promptly, and create a supportive work environment to reduce the likelihood of unexpected resignations.

Conclusion:

In my role as a medical professor, it is essential to design assignments and examination questions that cover a wide range of topics relevant to medical college students. By providing well-rounded and comprehensive assessments, students can develop a holistic understanding of the medical field and prepare for their future professional roles.

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